Towards Knowledge Intensive Inter-Organizational Systems in Healthcare

The aim of this chapter is to share recent findings and understanding on how information systems can be better adopted to support new ways of work and improve productivity in public funded healthcare. The limits of transferring explicit and tacit knowledge are discussed and moreover, the chapter elaborates barriers to the widespread use of knowledge management tools among clinicians. The impacts of an inter-organizational system used for remote consultation between secondary and primary care providers are examined. Furthermore, the authors suggest that issues related to clinical knowledge management such as the varying information and knowledge processing needs of clinicians from various medical expertise domains should be examined carefully when developing new clinical information systems.